Customer Service Agent

About the role

Job Description

• Answer incoming calls and respond to customer’s emails.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors or respective departments.
• Provide product knowledge and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate resources (departmental hunting lines).
• Document all calls information according to standard operating procedures.
• Recognize, record customer calls and inform the management team.
• Follow up customer calls if necessary.
• Upsell products and services.
• Complete call logs and reports.
• Other duties as assigned.
• Provide knowledge to new Customer Service Agent and monitor their performance.

Requirements

• Provide administrative support
• Provide services or make sales directly to customers via the telephone
• Follow up customer calls where necessary
• Update existing customer information
• Other duties as assigned
• Keep phone calls records exactly and timely with Excel and report to relevant department daily and monthly via email at every morning
• Provide first level contact and convey resolutions to customer issues
• Mainly answer phone calls professionally and handle customer complaints (both technical and non-technical)

Work Location

• Hlaingthaya Township, Yangon Region, Myanmar

Benefits

• Transportation
• Airtime Allowance (Corporate Sim Card/ Phone Bill)
• Uniform, Safety Shoes

How to apply: Apply via Yoma Recruit, the Yoma Group's official career portal: open the vacancy, sign in or create an account, then click "Apply" and submit your CV. Apply here: https://yomarecruit.com/jobs/716461525649543