Concierge Staff

About the role

Job Description

Concierge Staff will be responsible for managing the information counter and providing exceptional customer service to all visitors and guests. This role involves greeting visitors, addressing inquiries, providing directions, and assisting with general information. The ideal candidate should have prior experience in customer service and possess excellent communication skills.

Key Responsibilities

• Provide accurate information and guidance about the organization's services, facilities, events, and surrounding areas.
• Answer phone calls and handle inquiries promptly and courteously.
• Handle and resolve customer complaints or refer them to the appropriate personnel.
• Use computer software such as Microsoft Word, Excel, and email to maintain records and correspondence.

Key Requirements

• Distance-learning students or those with equivalent educational backgrounds.
• Prior experience in customer service is required.
• Proficient in using Microsoft Word, Excel, and email applications.
• Strong communication and interpersonal skills.
• Must be flexible and willing to perform duties as required by the job.
• Preference for candidates residing near the center or within the surrounding area.
• Must be ready to start work immediately.

How to apply: Apply via CityJobs, the City Holdings group career site: sign in or create an account, then click "Apply Now" on the vacancy. Apply here: https://cityjobs.com.mm/vacancy/customer-service-and-support/911/