Technical Support Officer

About the role

JOB SUMMARY

The Technical Support Officer (TSO) plays a frontline, field-based role in strengthening the delivery of quality health services through Sun Community Health (SCH). The TSO is responsible for technical supervision, provider support, case reporting, and continuous quality improvement. A core function of the role is to ensure timely and complete case reporting from private sector providers, support project-related activities, supervise or facilitate community related projects, and maintain a transparent, accountable supply chain management (SCM) system covering medicines, health kits, and program materials.

Job Description

• Conduct regular monitoring and supervision visits to private sector clinics to improve provider practices, productivity, and adherence to SCH quality standards.
• Ensure timely, complete, and accurate case reporting from private providers for project related activities.
• Distribute or supervise health kits, IEC materials, forms, and medicines to providers, ensuring proper use, storage, and accountability.
• Supervise and support community-related projects, liaising with township health departments, local stakeholders, and implementing partners.
• Manage and supervise the supply chain system (SCM) at field level by Monitoring medicine, health kit, and IEC material stock levels regularly.
• Coordinating or supervising resupply requests and deliveries from as per protocols
• Ensuring accurate stock records and registers at all levels.
• Ensuring proper storage, handling, and stock rotation at all levels.
• Tracking distribution to end-users to ensure accountability and minimize loss, damage, or expiry.
• Reporting supply chain gaps, risks, and discrepancies promptly to supervisors.
• Support CME activities, facilitate review meetings, and deliver technical updates flyers to providers.
• Provide training and supervision to clinic assistants and providers on data recording, registers, and stock management procedures.
• Collect, review, and validate reports (e.g., monthly case reports, consultation records, stock reports) and submit to regional/national teams on time.
• Process and facilitate financial transactions such as provider incentive payments, ensuring accuracy and timeliness.
• Facilitate coordination between SCH providers, Sun Clinics, and partner organizations for referrals and joint activities.
• Submit timely progress updates and situation reports to the Regional Manager.

Core Competencies

• Field Operations & Team Management: Coordinates and supervises field implementation teams to ensure smooth operations and timely activity delivery.
• Coordination and Organization: Manages field logistics, outreach schedules, and clinic/provider engagement efficiently.
• Data Accuracy and Reporting: Ensures complete, correct, and timely collection, validation, and submission of data and reports.
• Supply Chain Management (SCM): Maintains transparent and accountable supply management, including stock monitoring, resupply coordination, and proper storage practices.
• Problem-Solving and Adaptability: Responds flexibly to operational challenges and supports providers and teams in resolving issues.
• Communication and Teamwork: Builds strong relationships and collaborates effectively with providers, community stakeholders, staff, and partners.

Qualifications

• Any graduate with at least 3 years of management experience in health-related projects (M.B., B.S. degree from a recognized university is preferred but not mandatory).
• Minimum of 3 years of relevant experience in health program implementation, outreach, or provider supervision.
• Experience in supply chain management, case reporting, or private sector engagement is an advantage.
• Proficient in Microsoft Word, Excel, PowerPoint, and comfortable with digital reporting systems.
• Strong communication skills, with the ability to write and report effectively in both English and Myanmar.

How to apply: Apply via Sun Community Health's careers page (SmartRecruiters) with your application letter, CV (with two referees, including your last employer), copies of qualification documents and National ID. Applications close on the evening of 30 October 2026. Apply here: https://jobs.smartrecruiters.com/suncommunityhealth/744000156056160