Junior Patient Support Coordinator

About the role

Role Overview

• Support daily PAP operations and transaction flow
• Ensure execution aligns with SOP, timeline, and data accuracy
• Handle communication with patients, doctors, pharmacies, and distributors
• To maintain constant and direct communication with Program Manager.
• Monitor patient schedule, escalate discrepancies and support issue resolution.
• Respond promptly to queries
• Verifies patient registration details
• Verifies patient invoices/receipts
• Verifies patient prescription
• Follow up patient to check medication dispensing & receipts
• Update and maintain internal databases
• Provide operational support as directed by stakeholders.

Qualifications

• Education: Preferably health-related (Nursing, Pharmacy, Public Health), open to others with relevant experience
• Experience: Fresh graduate or 0–2 years (healthcare ops, pharma support, customer service, admin)

Skills

• Strong communication
• Detail-oriented & organized
• Ability to learn new information quickly
• Able to manage multiple tasks in a fast-paced environment
• Basic computer skills (Outlook, Word, Excel)
• Able to establish and maintain effective working relationships with coworkers, internal and external stakeholder

How to apply: Apply via IQVIA's career portal. Apply here: https://iqvia.wd1.myworkdayjobs.com/IQVIA/job/Jakarta-Indonesia/Junior-Patient-Support-Coordinator_R1573439