Recruitment Service Executive

About the role

About the Role

Recruitment Service Executive is responsible for leading Recruitment Administration services within the HR Shared Services Centre, ensuring efficient, standardized, and high-quality recruitment support across all group companies. The role manages service delivery, process improvement, stakeholder relationships, team capability, and compliance while supporting the organization's talent acquisition objectives. Key Responsibilities: • Manage end-to-end recruitment administration processes for all assigned business units. • Oversee recruitment administration activities. • Ensure recruitment services are delivered accurately and within agreed Service Level Agreements (SLAs). • Monitor daily recruitment operations to ensure timely completion of recruitment activities. • Resolve complex recruitment administration issues and escalations. • Assist with data projects and other duties as needed. • Build strong relationships with HR Business Partners, Hiring Managers, and sector companies. • Conduct regular service review meetings with stakeholders. • Gather customer feedback and identify improvement opportunities. • Ensure high customer satisfaction through excellent service delivery. • Develop and update Standard Operating Procedures (SOPs). • Support HR digital transformation initiatives. • Drive AI and automation initiatives to improve recruitment administration efficiency. • Strengthen data quality and governance within recruitment systems. Key Requirements: • Bachelor’s degree in human resources, Business Administration, or a related field. • 3–6 years of recruitment or HR operations experience. • At least 2 years of supervisory or team leadership experience. • Demonstrated ability to source candidates using a variety of methods including social media • Proficient with Microsoft Office (Word, Advanced Excel, PowerPoint) • Professional HR certifications are an advantage.

How to apply: Apply via CityJobs, the City Holdings group career site, using the Apply button. Apply here: https://cityjobs.com.mm/vacancy/human-resources/1773/