Application Support (Senior Associate)

About the role

Position Details: - Department: Technology, Data & Information Department - Number of posts: 2 - Open to: male and female applicants - Work location: MAB Bank, Yangon, Myanmar

Main Duties and Responsibilities: - Support branch queries and issues for quick resolution within the agreed timelines. - Daily Monitoring of the application performance and rectify if any functions are slow. - Help the Testing for New Requirements at UAT environment and Implementation on Production. - Supporting for End of Day as per duty arrangement. - Learn CBS Modules and functional features - Communicating with branches and providing phone support, if required. - Troubleshooting and resolving level-0 technical issues. - Escalations and ensuring any issues are resolved in a timely manner. - Making recommendations to improve operational efficiency

Detail Duties and Responsibilities: - Provide live production support in daily business operations to achieve 99.6% uptime. - Testing the released fixes and any changes on UAT for future production deployment. - Live Issue analysis and simulation of issue in UAT. - Providing resolution of the issues faced by user on FLEXCUBE application. - FLEXCUBE EOD support such as Checking Pending Authorization for all branches, solving errors for branches, delete pending/wrong transactions when they can’t delete in production. - Provide for User Change Requests Form Other Departments and Branch Request Form. - New Branch creation Setup - Branch User Creation and modify - CBM Net User creation and modify - OwnLink and CLink User creation and modify - Reporting app user creation and modify - New GL creation and modify - Support for all Branches of EODM run - Interest Reconciliation Manual and System end of the month - Support OLS data insert and check and inform to OLS team - Provide FLEXCUBE Functional support to Branches to clarify their complaints on system error/user data error. - FLEXCUBE Modules, understand the functionality and provide independent first level of support - Perform other occasional and related duties as required and assigned like branch roll-outs - Technical expertise on Oracle DB and Pl/Sql. - Report to SVP, VP and System Analyst situation of branches and issues status.

Job specification: - Minimum education is B.C.Sc, B.C.Tech, BE(IT) or related IT fields. - At least 3 years working experience in IT field. - Experience in oracle PLSQL/SQL, Function. - Knowledge in banking and financial services. - Good Communication Skills, Problem solving Skills, Teamwork Skills. - Experience in Core Banking applications is preferred. - Can work under pressure. - Understand Business Requirement clearly.

About MAB Bank: Myanma Apex Bank (MAB) is a private commercial bank in Myanmar offering retail, corporate, trade finance, card and digital banking services.

How to apply: Apply via MAB Bank's official careers page: open the vacancy, fill in the online application form and upload your CV. Apply here: https://www.mabbank.com/career/application-support/