Officer (Digital Growth & Ecosystem)

About the role

Position Details: - Department: Digital Banking & Cards Department - Number of posts: 1 - Open to: male and female applicants - Work location: MAB Bank, Yangon, Myanmar

Main Duties and Responsibilities: - Drive business development and growth initiatives for digital banking and payment products, including MAB iBanking, MAB Pay, MMQR, and related digital solutions. - Manage digital product development, enhancement, implementation, and operational improvement initiatives. - To monitor to achieve business targets, develop and execute digital banking marketing, promotional, customer engagement, and merchant acquisition campaigns. - Coordinate cross-functional stakeholders to ensure effective product delivery, system enhancement, and business implementation. - Monitor business performance, analyze data, and prepare management reports with actionable recommendations. - Develop business requirements, process documentation, SOPs, change requests, and product-related documents.

Digital Banking and Product Management: - Drive business development initiatives for MAB iBanking, MAB Pay, MMQR, and other digital banking and payment solutions. - Prepare and maintain Change Requests (CRs), process flows, Terms and Conditions (T&Cs), business proposals, and product documentation. - Coordinate with IT and relevant departments on system development, enhancements, issue resolution, User Acceptance Testing (UAT), and product implementation. - Monitor product performance and identify opportunities to improve product adoption, usability, customer experience, and revenue generation. - Support new product launches, feature enhancements, and ongoing product lifecycle management.

MMQR Merchant Acquisition and Performance Management: - Support and implement strategies to drive MMQR merchant acquisition, registration, activation, and transaction growth. - Coordinate with branches, regional offices, and relevant teams to achieve merchant acquisition and activation targets. - Identify challenges faced by branches and regional offices and coordinate appropriate actions to improve performance. - Develop merchant engagement initiatives and promotional activities to encourage MMQR adoption and usage. - Prepare merchant performance reports and recommend strategies to improve acquisition, activation, retention, and transaction growth.

Marketing and Promotional Campaign Management: - Develop, coordinate, and execute digital banking, MMQR merchant acquisition, customer engagement, and promotional campaigns. - Collaborate with Marketing and relevant stakeholders to develop campaign concepts, communication materials, promotional offers, and implementation plans. - Support the preparation and distribution of marketing communications, Point-of-Sale Materials (POSM), and other promotional materials. - Monitor campaign performance, customer participation, merchant engagement, and business outcomes against established objectives. And prepare campaign performance.

Business Requirements and Documentation: - Gather, analyze, and document business requirements from internal stakeholders and relevant business units. - Translate business needs into clear functional requirements and coordinate with IT teams for system development and enhancement. - Prepare CRs, business proposals, SOPs, process flows, T&Cs, user guides, and other product-related documentation. - Review existing processes and documentation to ensure accuracy, consistency, and alignment with business requirements.

Cross-Functional Coordination and Project Implementation: - Coordinate with IT, Operations, Marketing, Branches, Regional Offices, and other stakeholders to deliver business initiatives and projects. - Coordinate UAT activities, including test scenario preparation, test execution, issue tracking, and business sign-off. - Ensure relevant stakeholders are informed of product changes, campaign activities, operational requirements, and implementation timelines. - Collect, consolidate, and analyze data related to digital banking customers, merchants, transactions, campaigns, branches, and regional performance.

Qualifications: - Bachelor’s degree in Business, Finance, IT, Computer Science, or related field.

Experience: - 5+ years in Digital Banking, Product Management, Business Development, FinTech, or Payment Services. - Experience in Mobile Banking, Wallet, QR Payment, Digital Channels, or Payment Gateway.

Skills: - Product Management - Business Analysis - Portfolio Management - Digital Payment - Merchant Business - Project Management

How to apply: Apply via MAB Bank's official careers page: open the vacancy, fill in the online application form and upload your CV. Apply here: https://www.mabbank.com/career/officer-digital-growth-ecosystem/