Customer Affairs Associate

About the role

Job Description: The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division. He/She will play an important role in managing and building relationships with SIA customers.

Responsibilities: - Attend to customer feedback promptly and take actions to restore customer confidence. - Work closely with various business units to establish the cause of customer concerns and address servicing gaps. - Participate in various projects and initiatives to raise customer service standard as assigned.

Requirements: - Diploma in any discipline. - Preferably 3 to 5 years’ working experience in customer service roles or working experience in the airline industry. - Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills. - Have a flair for and enjoy writing. We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

How to apply: Apply via Singapore Airlines' career portal. Apply here: https://careers.singaporeair.com/sia/job/Customer-Affairs-Associate/61036944/