Senior Technician

About the role

Ensures exceptional customer service standards are met

• Demonstrates the Mitsubishi First Customer Behaviours in daily activities and in all interactions with customers.
• Responsible for vehicles that requires highly complex diagnosis ,troubleshooting or major repairs in electrical or mechanical repairs .
• Explains directly to the customer the vehicle problem and the corrective action taken where required
• Questions and probes issues to find an effective resolution for all customers.
• Completes work orders (Diagnostic write-up) including details of diagnosis of customer concerns and parts required.
• Completes work order following repairs (technical write-up) detailing all repairs/work carried out and parts fitted to the vehicle.
• Analyses work orders and assesses the accuracy of the diagnosis
• Tests vehicles using measuring devices and provides diagnostic reports to the Service Manager
• Ensures any faults have been reported and noted on job cards and informs the Service Manager of any additional faults not covered in the scope of the repair and delay to completion
• Interpret worksheets, estimates and itemised job cards/service orders.
• Ensures vehicles are protected and kept clean during service and repair
• Ensures vehicle safety standards have been complied with when returned to customers
• Carries out vehicle health checks and identifies areas of concern
• Carries out preparations for new vehicles
• Interpret and implement technical data and instructions
• Conducts routine service work on vehicles brought into the workshop
• Performs technical repair work in accordance with established and documented procedures
• Records all hours and material usage accurately and probes for efficiencies
• Work to recognised labour times, as agreed by the company and manufacturer.
• Checks quality of work through diagnostic and road testing
• Ensures all work is completed to Manufacturer standards and rules
• Maintains tools and equipment and checks the calibration and general condition of workshop equipment in line with company policy
• Suggests and implements changes to improve workshop processes and customer service

Qualifications

• Previous experience working as an OEM certified technician.
• Basic Computer Skills .
• English 4 skills (Need to communicate with foreigners).
• Must have high attention to detail.
• Must have a valid driver’s license with motorcar endorsement.
• Ability to learn new technology, repair and service procedures and specifications.

Work Location

• South Okkalapa Township, Yangon Region, Myanmar

Benefits

• Medical Benefit
• Career Development
• Airtime Allowance (Corporate Sim Card/ Phone Bill)
• Uniform, Safety Shoes

How to apply: Apply via Yoma Recruit, the Yoma Group's official career portal: open the vacancy, sign in or create an account, then click "Apply" and submit your CV. Apply here: https://yomarecruit.com/jobs/723504651158056