Ferry Service Manager

About the role

Job Description

City Solutions Center provides shared employee transport services across the Group. We are seeking a Ferry Share Service Manager to oversee the overall management and operational performance of the Group’s ferry transportation services. The role is responsible for managing daily ferry operations, maintenance, and vendor coordination. The role also leads the centralized Ferry Shared Service function, ensuring standardized, ensuring safe, reliable, efficient, and cost-effective operations and consistent service delivery across Group companies, effective SLA and KPI management, continuous operational improvement, and business continuity during service disruptions.

Key Responsibilities

• Lead daily ferry operations, including routes, schedules, vehicle and driver assignments, and urgent service changes.
• Manage ferry app workflows covering requests, assignments, pickup points, working shifts and work locations; ensure accurate data and effective user support.
• Improve routes, vehicle utilization and service quality through data analysis, digital tools and coordination with IT.
• Manage vehicle owners, transport providers and drivers against agreed service and safety standards.
• Oversee vehicle readiness, maintenance coordination, incident response and backup transport arrangements.
• Lead the ferry team, coordinate with Group companies and resolve employee feedback and complaints.
• Control budgets, verify vendor charges and report service performance, costs and improvement actions.
• Lead and manage the centralized Ferry Services to all internal business units, ensuring standardized, efficient, and satisfy from customers for ferry transportation services.
• Evaluate and monitor vendor/service-provider performance against agreed SLAs, contracts and KPIs.
• Manage service requests, feedback, complaints, and escalations from Group companies and ensure timely resolution in line with agreed service standards.
• Develop and manage contingency arrangements for ferry breakdowns, service interruptions, capacity shortages, and other operational disruptions to ensure service continuity.
• monitor corrective actions for identified risks or incidents, service quality, Monitor vehicle condition and take corrective actions where required.
• Provide regularly management reports including ferry performance, costs, incidents, and improvement actions.

Key Requirements

• Bachelor’s degree B.Sc., B.C.Sc or a related field.
• At least 3 years of relevant experience in employee transport, fleet or logistics operations, including team supervision.
• Hands-on experience managing transport systems or operational apps, with strong Excel and data analysis skills.
• Strong leadership, communication and problem-solving skills.
• Experience with route optimization or AI tools is an advantage.

How to apply: Apply via CityJobs, the City Holdings group career site: sign in or create an account, then click "Apply Now" on the vacancy. Apply here: https://cityjobs.com.mm/vacancy/administrative/1834/