Service Engineer

About the role

Thai fluency required: the posting asks for Thai and English communication skills.

Location: Sigma Elevator (Thailand) Co., Ltd. (an Otis company), Srinakarin Road, Suanluang District, Bangkok 10250

Role Overview: Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? Sigma is expanding its service operations in Thailand and is seeking Service Engineer to perform field services and deliver safe, reliable, and high‑quality maintenance services. This role is ideal for experienced service professionals who enjoy team leadership, customer interaction, and operational excellence.

Key Responsibilities: - Perform daily field service operations, including 24‑hour emergency breakdown support , in line with maintenance schedules. - Ensure strict compliance with safety, FPA, EH&S, and WWJSSS requirements , including audits and corrective action implementation. - Work alongside service technicians to achieve high efficiency, quality, and safety standards. - Conduct regular site inspections, daily briefings, and weekly service review meetings to improve troubleshooting and reduce breakdowns. - Perform customer visits and prepare monthly service reports to support customer satisfaction. - Coordinate with the Service Sales team on repair works and billing to support service sales and margin targets. - Carry out other duties as assigned by management.

Requirements: - Bachelor's Degree in Electrical Engineering or Mechanical Engineering . - Minimum 2-3 years of relevant experience ; experience in the same industry is preferred. - Associate Engineer Certification (minimum requirement). - Experience in field service operations , preferably within the elevator, escalator, or related industries. - Strong leadership, coordination, and problem-solving skills. - Customer-focused mindset with excellent communication skills. - Proficient in computer applications and digital tools related to service operations. - Good command of English communication. - Proficiency in Thai language is required.

How to apply: Apply via Otis' career portal. Apply here: https://otis.wd504.myworkdayjobs.com/REC_Ext_Gateway/job/Sigma-Elevator-Thailand-Co-Ltd-No-7355-2nd-FL-Tower-E-Unit-No-E2-01-Srinakarin-Road-Phatthanakan-Sub-district-Suanluang-District-10250-Bangkok/Senior-Associate--Field-Services_20154874