Assistant Vice President (Merchant Acquisition Team)

About the role

Position Details: - Department: Digital Banking & Cards Department - Number of posts: 1 - Open to: male and female applicants - Work location: MAB Bank, Yangon, Myanmar

Main Duties and Responsibilities: - Develop and implement merchant acquisition strategies to expand the bank’s digital payment acceptance network, including MAB MMQR and other merchant payment solutions. - Drive merchant registration, onboarding, activation, retention, and transaction growth in line with approved business targets. - Coordinate with branches, regional offices, and relevant business units to achieve merchant acquisition and transaction performance targets. - Develop and implement merchant engagement, activation, and promotional initiatives to increase merchant adoption and usage of digital payment services. - Monitor merchant acquisition performance, active merchant ratios, transaction volumes, transaction values, and merchant retention. - Identify business opportunities, merchant needs, market trends, and operational challenges to improve acquisition effectiveness and merchant satisfaction. - Coordinate with relevant departments to resolve merchant onboarding, registration, QR issuance, transaction, settlement, reconciliation, and operational issues. - Prepare merchant acquisition performance reports, dashboards, and management presentations, with recommendations to improve business outcomes.

Merchant Acquisition and Onboarding: - Develop and execute merchant acquisition plans to expand the bank’s MMQR merchant network across assigned regions, branches, and business segments. - Coordinate with branches, regional offices, relationship managers, and relevant stakeholders to generate merchant leads and achieve assigned acquisition targets. - Follow up with prospective merchants throughout the acquisition pipeline, from initial contact and document collection to approval, registration, and activation. - Maintain an updated merchant acquisition pipeline, including leads, contacted merchants, applications, approved merchants, activated merchants, and pending cases.

Merchant Activation, Engagement and Transaction Growth: - Develop and implement merchant activation plans to convert registered merchants into active transacting merchants. - Conduct merchant visits, telephone follow-ups, training sessions, and engagement activities to encourage regular acceptance of MMQR payments. - Collaborate with Marketing and relevant business teams to develop merchant-specific promotions, cashback campaigns, customer acquisition initiatives, and transaction-driving activities. - Monitor merchant transaction frequency, transaction volume, transaction value, active merchant ratios, and repeat usage to identify growth opportunities. - Collect merchant feedback and identify service gaps, technical issues, and business requirements to improve merchant experience and retention. - Maintain effective working relationships with merchants to support long-term engagement, retention, and business growth. - Follow up on merchant complaints and outstanding cases until resolution, while maintaining appropriate records and communicating updates to relevant stakeholders. - Ensure merchant activities and documentation comply with the bank’s internal policies, applicable regulatory requirements, and approved operational procedures. - Support the planning and implementation of merchant acquisition and transaction-driving campaigns to expand MMQR acceptance and usage. - Support the preparation and distribution of merchant communication materials, Point-of-Sale Materials (POSM), QR stands, user guides, and campaign collateral.

Reporting and Management Support: - Prepare monthly, quarterly, and annual merchant acquisition and performance reports. - Consolidate merchant-related information from branches, regional offices, internal systems, and relevant business units. - Analyze merchant acquisition trends, activation gaps, transaction performance, and campaign effectiveness.

Qualifications: - Bachelor’s degree in Business, Finance, IT, Computer Science, or related field. - Master’s degree is an advantage.

Experience: - 5+ years in Digital Banking, Product Management, Business Development, FinTech, or Payment Services. - Experience in Mobile Banking, Wallet, QR Payment, Digital Channels, or Payment Gateway.

Skills: - Product Management - Business Analysis - Portfolio Management - Digital Payment - Merchant Business - Project Management - Stakeholder Management - Financial Analysis - Negotiation - Data Analytics Presentation Skills

How to apply: Apply via MAB Bank's official careers page: open the vacancy, fill in the online application form and upload your CV. Apply here: https://www.mabbank.com/career/assistant-vice-president-merchant-acquisition-team/