Merchant Account Manager (F&B)

About the role

Hiring employer: Grab

You will report to the Head, Commercial, Food & Strategic Planning, onsite in our One North office.

Responsibilities

• Build and maintain strong relationships with existing and potential merchants to drive growth for GrabFood.
• Manage a portfolio of accounts, focusing on increasing profitability, GMV, and delivery volumes.
• Develop and execute business strategies to grow merchant sales and collaborate across Grab's verticals such as GrabPay, GrabAds, and GrabExpress.
• Analyze merchant performance data and create actionable plans to optimize growth and revenue.
• Address merchant feedback, resolve concerns, and ensure operational excellence through tailored solutions and regular business reviews.
• Collaborate with internal teams to deliver customized reporting, marketing support, and product enhancements for merchants.

How to apply: Apply here: https://www.grab.careers/en/jobs/744000154913855/merchant-account-manager-fb/ Apply via the company posting: https://www.grab.careers/en/jobs/744000154913855/merchant-account-manager-fb/

Source: company careers page

Company website: https://www.grab.com/

Requirements

• Experience in account management or business development
• You have 3+ years of relevant account management experience
• Ability to interpret data and develop actionable insights.
• Ability to work collaboratively across teams to deliver tailored solutions for merchants.